Resources

These files are available for download with my complements.

Article Title Word 2003 Format Adobe
Reader PDF
Financial Resources
Benchmarking for Success Word document icon Adobe PDF icon
Business Valuation Methods Word document icon Adobe PDF icon
Chart of Accounts Word document icon Adobe PDF icon
Extending Credit Where it is Due Word document icon Adobe PDF icon
Is Floor Planning for You? Word document icon Adobe PDF icon
Improving Cash Management Word document icon Adobe PDF icon
The Warranty Ogre Word document icon Adobe PDF icon
Management Resources
Managing a Sales Force Word document icon Adobe PDF icon
Managing Prima Donnas Word document icon Adobe PDF icon
Strategic and Revolutionary Performance Measures Word document icon Adobe PDF icon
Sales Resources
Lifetime Value of a Customer Word document icon Adobe PDF icon
The Customer Satisfaction Chimera Word document icon Adobe PDF icon
Dual Axis Surveys Word document icon Adobe PDF icon
Job Pricing for Slow Times Word document icon Adobe PDF icon
John Ruskin on Price Word document icon Adobe PDF icon
Pricing for Commissions Word document icon Adobe PDF icon
A Qualifying Script for Comfort Consultants Word document icon Adobe PDF icon
Sobering Market Facts Word document icon Adobe PDF icon
You Priced That Job HOW Word document icon Adobe PDF icon